Our business philosophy is to be the most user friendly, responsive, & compassionate computer services provider in our industry. Our main focus is not on the technology or solutions we deliver but on the customer's experience. Without you we are nothing.
If you feel you received Exceptional Service from us we urge you to please help by clicking on this link and rating us. The only passing grade for TCS is 5 Stars "Exceptional". Anything else is a failing grade. If you feel that you cannot rate us 5 stars please contact us directly and let’s talk about how we can rectify however we failed you.
Before TCS I was performing all of the technical duties of our business which included but was not limited to installing new hardware, supporting user issues and fixing hardware malfunctions.
TCS has afforded me the ability to stay on task managing and building my business which allows me to focus on things that build our bottom line.
Selecting your managed services business model has given me peace of mind knowing that someone is watching our system and being proactive about potential problems before they become a real problem.
The greatest thing we appreciate is the ability to work on the road outside of the office while using corporate resources as if we were working right in our office. This has greatly reduced our expenses.
Peter Mogren | ROC Commercial Cleaning
As an optometrist, it is critical that my patient's data is backed up and secure. The Computer Shoppe has been amazing partner in taking care of all of our computer needs no matter how large or small. Ben responds promptly to any issue and keeps me and my staff apprised of when the problem has been solved, which is usually the same day. Whether it's something as simple as fixing an error message or as complex as helping us design our network for our new office, I have complete confidence in Ben and The Computer Shoppe.
Dr. Sarah Jerome | Look + See Eye Care
The support your company provides us is second to none. I
t is great to work
with a company that treats our needs as if they were you own problems. The remote support, help desk and system monitoring is proving invaluable to us.
The suggestion TCS has made regarding hardware upgrades has been spot on as we plan for the replacement of our aging servers. Our 3rd party software is quickly out growing our system capabilities.
We have really appreciated the change to our server backup strategy you implemented. It’s nice not having to switch out tapes anymore. The disk to disk solution is working very well.
We look forward to the future with TCS as we continue to grow and explore new opportunities with our IT. It’s nice to know we have a company like TCS on our side to help along the way.
Jim Siegfried | Crystal Lake Automotive
We have learned 1st hand how not having a backup solution in place could be detrimental to our business. Your data recovery ability was priceless. We will never have to experience data loss again thanks to the solution you have provided us.
The remote support has proved impressive as it greatly reduces our call time to the help desk. Problems are fixed in a timely manner.
Thank you for the attention your company gives to us.
Roger Reinhart | Brambillas Inc.
I would like to thank you and your team for the level of support you provide to our company. Even though we are a small office we are treated like we are one of your largest clients and our needs are addressed promptly.
I am very impressed with your remote support capabilities which helps us get problems resolved quickly. I am not a very technical person so it's nice to have someone see my screen instead of having to explain it.
The input, solutions and overall direction your company has provided through the years has really helped keep our costs down while achieving the most bang for our buck.